Support Services for Your Company
Experience Peace of Mind with a Flexible Support Services for Your MS Dynamics Applications.
We are advising in ERP, Retail and BI domain transformation journey via:
Transformation Strategy Definition & Implementation
Improving Customers Analytics & Reporting via Implementation of:
Performance Analysis &Optimization of:
  • Technical Upgrades
  • On-premises to Cloud Migration
  • Cloud Services Management
  • PowerApps development
  • ALM (Application Lifecycle Management)
  • Application Integration design and implementation (incl. service bus)
  • Data Warehouse and Data Lake analytics
  • Power BI
  • Business processes
  • Technical Architecture (incl. hardware, software and database layers)
Support Services for Your Company
Experience Peace of Mind with a Flexible Support Services for Your MS Dynamics Applications.
We are advising in ERP, Retail and BI domain transformation journey via:
  • Technical Upgrades
  • On-premises to Cloud Migration
  • Cloud Services Management
  • PowerApps development
  • ALM (Application Lifecycle Management)
  • Application Integration design and implementation (incl. service bus)
  • Data Warehouse and Data Lake analytics
  • Power BI
  • Business processes
  • Technical Architecture (incl. hardware, software and database layers)
SERVICE CATALOGUE
We provide a Comprehensive Service Catalogue for Microsoft Dynamics Business Applications
  • Service Desk
  • Bug Fixing
  • Changes And Modifications Implementation
  • Consulting, Training Sessions, Workshops, Assistance
  • Compatibility Audit Of Dedicated Software With Microsoft Standard Software
  • Scaling Up Of It Infrastructure
  • Performance Audit
  • User Access Management
  • Installing Application And Database Components
  • Administration Of Application And Database Components
  • System Configuration Audit
SERVICE PARAMETERS
PRIORITY/RESPONSE TIME

Priority 1 – 4h
Priority 2 – 12h
Priority 3 – 24h
Priority 4 – none

REQUEST
CHANNELS

Jira Service Desk
E-mail
Phone
Microsoft Teams

DIAGNOSTIC THRESHOLD

60 minutes

Three support lines
To ensure the highest standards of Client support service, we offer three lines of support:
First Line Support

provides an always-on, highly responsive resource for basic assistance and minor problems solving.

Second Line Support

deals with more complex issues, such as: warranty and post-warranty errors resolution, small application improvements or implementation of new functions according to business requirements

Third Line Support

consist of IT Administrators, Business Architects, Technical Architects, Developers, and solves issues that require deep technical or business expertise, including sizing the IT infrastructure, security management, upgrades or creating new interfaces.

Support hours
We offer our support services in a flexible way, including Standard Working hours (Monday to Friday, 9am to 5pm) as well as we work for our clients outside Standard Working hours (working days 5:00pm-9:00am, weekends, Polish holidays).
17 years of experience
100+
Consultants
300+
Microsoft Certificates
300+
Completed projects
since 2008
Listed on Warsaw Stock Exchange (NewConnect)
Nagrody i wyróżnienia
Trusted Us
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Would you like to find out how we can support your business?