Support Services for Dynamics 365

Support Services for Your Company.

Experience Peace of Mind with a Flexible Support Services for Your MS Dynamics Applications.

SERVICE CATALOGUE

We provide a Comprehensive Service Catalogue for Microsoft Dynamics Business Applications

  • Service Desk
  • Bug Fixing
  • Changes And Modifications Implementation
  • Consulting, Training Sessions, Workshops, Assistance
  • Compatibility Audit Of Dedicated Software With Microsoft Standard Software
  • Scaling Up Of It Infrastructure
  • Performance Audit
  • User Access Management
  • Installing Application And Database Components
  • Administration Of Application And Database Components
  • System Configuration Audit

SERVICE PARAMETERS

To ensure the highest standards of Client support service, we offer three lines of support:

  1. First Line Support
    provides an always-on, highly responsive resource for basic assistance and minor problems solving.
  2. Second Line Support
    deals with more complex issues, such as: warranty and post-warranty errors resolution, small application improvements or implementation of new functions according to business requirements
  3. Third Line Support
    consist of IT Administrators, Business Architects, Technical Architects, Developers, and solves issues that require deep technical or business expertise, including sizing the IT infrastructure, security management, upgrades or creating new interfaces.

Support hours

We offer our support services in a flexible way, including Standard Working hours (Monday to Friday, 9am to 5pm) as well as we work for our clients outside Standard Working hours (working days 5:00pm-9:00am, weekends, Polish holidays).

Support Services for Your Company

Transformation Strategy Definition & Implementation
Improving Customers Analytics & Reporting via Implementation of:
Performance Analysis &Optimization of:

Transformation Strategy Definition & Implementation

  • Technical Upgrades
  • On-premises to Cloud Migration
  • Cloud Services Management
  • PowerApps development
  • ALM (Application Lifecycle Management)
  • Application Integration design and implementation (incl. service bus)

Improving Customers Analytics & Reporting via Implementation of:

  • Data Warehouse and Data Lake analytics
  • Power BI

Performance Analysis &Optimization of:

  • Business processes
  • Technical Architecture (incl. hardware, software and database layers)

Three support lines service parameters

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PRIORITY/RESPONSE TIME

  • Priority 1 – 4h
  • Priority 2 – 12h
  • Priority 3 – 24h
  • Priority 4 – none

REQUEST CHANNELS

  • Jira Service Desk
  • E-mail
  • Phone
  • Microsoft Teams

DIAGNOSTIC THRESHOLD

  • 60 minutes

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